Refund Policy

1. Overview

At Pebi Technologies (“Pebitech,” “we,” “us,” or “our”), we are committed to delivering high-quality software development services and digital products. This Refund Policy outlines the terms under which refunds may be requested and granted for purchases made on our website.

By completing a purchase on pebitech.com, you agree to the terms of this policy.

2. Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible digital product purchases and software licenses. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the order completion date.

3. Eligibility for Refunds

You may be eligible for a refund if:

• Your refund request is submitted within 30 days of the transaction date for one-time purchases.
• For subscription services, your request is submitted within 14 days of the most recent renewal date.
• The product or service was not delivered due to a technical failure on our end.
• The delivered product is materially different from what was described on our website.
• A duplicate charge was made in error.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• The 30-day refund window has passed.
• The service has been substantially delivered or completed (e.g., a custom development project that has entered or completed an active development phase).
• A downloadable product has been accessed or downloaded, provided the buyer was informed at the time of purchase that accessing the content initiates the refund window.
• Evidence of refund abuse, fraud, or manipulative behavior is detected.
• A change of mind occurs after significant project work has commenced, unless the request falls within the 30-day window.

5. How to Request a Refund

To request a refund, please contact our support team:

Email: info@pebitech.com
Phone: +1 (850) 919 3222

Please include the following details in your request:

• Your full name
• Email address used at the time of purchase
• Order or transaction ID (found in your purchase confirmation email)
• Reason for the refund request

Our team will review your request and respond within 2 business days.

6. Refund Processing

• Approved refunds are returned to the original payment method used at checkout.
• Refunds are typically completed within 5–10 business days after approval, depending on your payment provider.
• You will receive a confirmation email once your refund has been processed.

7. Subscriptions

• Subscriptions may be cancelled at any time to prevent future billing.
• Cancellation takes effect at the end of the current billing period — no further charges will be made after that date.
• Refunds for subscription renewals are only available if requested within 14 days of the renewal date.
• Partial-period refunds for unused subscription time are not issued beyond the 14-day window.

8. Chargebacks

We encourage all customers to contact us directly before initiating a chargeback with their bank or card provider. We are committed to resolving disputes fairly and promptly. Chargebacks raised for legitimate, fulfilled transactions may result in suspension of access to services and further review of the account.

9. Statutory Rights

Nothing in this Refund Policy limits your statutory consumer rights under applicable local or international law. Where consumer protection laws in your jurisdiction provide rights that exceed this policy, those rights will take precedence.

10. Policy Updates

Pebitech reserves the right to update this Refund Policy at any time. The version in effect at the time of your transaction governs that purchase. We recommend saving a copy of this policy for your records.

11. Acceptance of Policy

By completing a purchase on pebitech.com, you confirm that you have read, understood, and agreed to this Refund Policy and our Terms & Conditions.